Terms English Diagnostic Software Download

The software offered in the shop is by no means the property of BMW! 

It is exclusively our own proprietary software! ©2024 by Installation Support

Downloading and Server Account Information:

• Upon completing your purchase, a download link to the Mega server will be sent to you via email shortly afterward. Please be aware that due to the inclusion of a URL link, some spam filters might misclassify these emails. To ensure you receive the email, check all your email client folders, including spam and junk folders, especially if you are using Gmail or Hotmail addresses. Additionally, it's crucial to provide us with a valid email address to facilitate the delivery of your purchased goods.

Please Note: Our service is provided automatically as soon as payment is made, however, there are exceptions which are provided manually, such as the following:

1. IiLean purchase
2. Purchase of services related to Apple CarPlay, Road Maps, FSC Code and similar.
3. Purchase of "Maxi Dealer Package" or "Unlimited Access to the Server".

• The above orders require our participation and are not processed automatically. Therefore, waiting times can be up to 24-72H
• All other orders are processed automatically as soon as payment is made! Therefore, it is very important that you provide a valid working e-mail address when ordering.
• Use the test order to find out how our service works automatically! >Test Order<

Mega Server Account Options:

The Mega server provides two account options for users:

1. Free Account: This account option offers 20GB of storage space, but it comes with bandwidth restrictions.
2. Payable PRO Account: For a fee of 9.99 euros, customers can upgrade to a PRO account, which offers additional features and removes bandwidth restrictions.

Customer Responsibility for Server Selection:

• It is the customer's responsibility to select the appropriate server account based on their needs and preferences. Whether you choose the free account or opt for the payable PRO account, please ensure that your selection aligns with your requirements for storage space and bandwidth. Should you have any questions or concerns regarding the server options, feel free to contact us for guidance before making your choice.

Read the full Terms of Sale carefully before purchase!

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WORLDWIDE ELECTRONIC DELIVERY

Forms of Payments

• Credit or Debit Card. Secure Payment with  Stripe 
• Apple Payment
• Google Payment
• Crypto Payment 
• Download and Payment Instruction

The FAQ page is part of these terms of sale, so please read it before purchasing. DVDs are safe copies for personal use only! Due to the large volume, the software is only available for download. No physical media (USB flash drive, DVD, HDD, etc.) is provided. Please be aware that this is backup software, and you can use it only if you have the original DVD and license.

• This software is provided for educational, non-commercial purposes only, enabling private users to diagnose, program, code, and reset service intervals on their vehicles. No liability is extended nor implied. Education Version. You may only use the Educational Version if you meet the eligibility requirements. You may install and use the Educational Version only in the country where you qualify as an educational user. If you reside in the European Economic Area, then the word “state” in the sentence preceding this one means the European Economic Area.
• The page does not infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right. We are not responsible for damage to your vehicle or computer if something goes wrong. We are not liable for your interface; only correctly installed software is covered! For technical reasons (high GB content), please do not inquire about the software being sent by post. Electronic Delivery is the only option. Please note that no programs may be used for commercial purposes. This page is the original diagnostic tool provided by the vehicle manufacturer and is intended for educational purposes only.
• The buyer must unblock the navigation card independently using appropriate tools such as "FSC Generator." Unfortunately, we do not support card installation in any way. Note that some cards require an FSC code (not included!). Basic knowledge is necessary to install the programs. If you are unable to install the programs, no refunds will be issued. We do not take responsibility for any damage to your vehicle or computer. We are also not responsible for your interface, only for correctly installed software. Please note that the programs "ISTA+," "E-Sys," "ISTA-P," and "SP-DATEN" are not part of the 7 DVDs Package (available separately for purchase).

Updates and Subscription

• Additional information for customers who have purchased the "Maxi Dealer Package" and "Unlimited Access to the Server," which includes a one-year subscription for updates.
• Once you have created a payable Mega Account, please let us know so that we can activate all folders for you. In a short time, you should receive an invitation email to the Mega Server from our email, and the shared folders should be visible on the left side menu bar. You will need to copy all shared folders and move them to your Mega account.
• Create a link to each folder (right-click, context menu) to download files and insert them into software such as JDownloader. Use your Mega Account in the settings for JDownloader to download files without any bandwidth restrictions. But to maintain the file structure, use ONLY Megasync!
• Please note that Mega-Chat is not monitored, so please do not use it as a form of communication with us. Instead, write to us via email.
• Please note that your annual subscription does not cover a full calendar year; it lasts for 11 calendar months (e.g., purchase date 25.02.2020 - end of subscription 01.01.2021). As we do not send reminders about the end of the subscription, buyers are responsible for remembering the expiry date of their subscription.
• Please be aware that any software purchased with an annual subscription becomes effective on the date of purchase, not when the license is received.

File Access

• Only during your subscription, you have unlimited access to the files on the server. However, due to constant updates, files may be deleted and replaced with newer ones. It is advisable to place the files in your account to prevent any situation where certain files become inaccessible.
• If you cancel your subscription after purchase, you will lose access to the server. This is regarded as an unfair practice aimed at acquiring access to the server at a low price reserved only for subscribers. The cancellation of the subscription by the buyer implies the termination of access to the server.If you did not utilise any features available during your subscription, you will not be eligible for a refund. For example, if you chose to install the programs yourself despite having purchased an online installation service, you cannot apply for a refund.

Activation Deadline

• All annual subscriptions must be activated immediately after purchase but no later than 3 months before your subscription ends. The 3-month period is the deadline for using such services, as the shortest subscription period we offer is 3 months.

For Standalone subscribers

• A free update will only be provided when it is possible and update files are available. Therefore, we cannot guarantee when or if there will be a new update. In this case, the update may be provided in various forms, such as through  Programming Delta Files for ISTA Standalone.
  

Please Note:

• When purchasing Standalone, whether through a one-year subscription or a one-time payment, it must be activated within 3 months of the original purchase date. After this period, activation will no longer be possible. Don't miss out! Ensure your activation is completed! After 3 months without an activation, your order will be permanently deleted from our DB.

For iLean subscribers

• if you violate the terms of use of the license, your account will be suspended. To unblock the suspended account, a penalty of 10% of the value of the purchased package will be imposed. Please note that unblocking access after payment of the contractual penalty may take up to 72 hours.
• In such a case, your payment will be refunded and reduced by the card operator fee and penalty fee. If the supplier agrees, you will have the possibility to purchase the program once again.
• Please note: The penalty fee and card operator fee are non-refundable under any circumstances, whether the supplier decides to keep your subscription or not.
• Please note: HDD and language updates are only available when you purchase iLean! Therefore, do not buy if you have not purchased iLean from us! Do not select a language if it is not listed or not available! The language pack and the hard drive update are only available to existing customers! We do not sell language updates and HDD updates separately! Incorrect purchases are not refundable!

Applies to all programs

• Note: Any software purchased as part of an annual subscription takes effect on the date of purchase, not on the date you receive your licence.
• A free update is only provided if it is achievable and update files are available. Therefore, we cannot guarantee when or if there will be a new update. If such a case occurs, the update may be provided in various forms, e.g., via Delta files for ISTA Standalone.
• Please be aware! A free Gift is not supported by us at all, as this is a free gift and is not subject to the sale!
• Access to Road Maps is for one-time use only and does not include any future updates. Because the server contains large files, please use the Download Manager. The buyer is responsible for their Internet speed and needs to know how long it takes to download all files.
• Please note, for security reasons, the link to access the server expires after about five days! If you miss the time to download files, you can purchase new access for 3.90 Euros (for each server).
• The new access is valid for one week from the date of purchase. If a new version of the program is available, the old one will be automatically discontinued, downloaded, and supported. In such a case, the buyer should purchase new access to the server.
• Once the Digital Product has been downloaded, there is no right to return, replace, or take similar actions if the customer has ordered by mistake.
• We strongly recommend that you make a backup immediately after purchasing and downloading the programs to avoid additional costs if you lose access to your laptop or similar device.
• Thank you for understanding that our business is based on small amounts that are almost negligible for the purchasers but important for us!
• It is possible to buy "Installation Support" on the website, depending on consultation first! You will receive an email with a clear and straightforward description of how to purchase "Online Help."

Installation Support Details:

• The "Installation Support" package includes the INPA Package (NCS Expert Ediabas), Standalone. Regrettably, we do not offer support for the installation or similar assistance regarding E-Sys, ETK, Carly, Virtual Box/Machine, TIS, DIS Program, and Navigation updates.
• Please note that "Installation Support" is specifically for correctly installed programs. It does not cover assistance with downloading files from the server, establishing connections between the program and your interface, or handling updates to the interface. These tasks are the sole responsibility of the buyer, as such support is not provided.
• If you choose to install the software by yourself without our help, there will be no refund available, even if you initially purchased the software with installation support.
• Payment for making an appointment is mandatory, irrespective of whether you have acquired a program with online installation support in advance. Unfortunately, credit card payment is the only accepted method for online installation support, as our supplier does not offer alternative payment options.
• To obtain online installation support, you must make an appointment on the website listed in the PDF within one week of the purchase date. If we do not receive your request within this timeframe, online support will be canceled. Please note that installation support is valid for one week after the purchase date.

Important Notes Regarding Software and Server:

Language Specification:

• Please note that INPA includes the latest SP-Daten ONLY menu in the English language.

Server Performance:

• Do not report issues about server speed. If you experience a slow connection, it is an issue with your internet service provider, not our server. Mega is a server with the highest speed available. All files have been meticulously checked; they were downloaded from the server and sent back. Do not claim that the files are damaged.

Antivirus Software:

• The software has been extensively tested for viruses, Trojans, or similar malicious programs. It is advised to disable your antivirus software during installation because certain antivirus programs might detect installation files as viruses, especially if you have applications like AiCoder. Mega-Server strictly prohibits the placement of infected files. Diagnostic programs do not require an antivirus program on your laptop. Be aware that some programs may not function if your antivirus removes installation files detected as viruses. Using Windows Defender is a good practice, but even in these cases, false-positive messages might occur.

Compatibility and Modules:

• We cannot guarantee that every module will be readable or that all engine versions in your car will be covered through a purchased program. We cannot guarantee that all features will be available in every ISTA update. In some cases, this might be impossible and is beyond our control.
• Please Note: Not all vehicles/motorcycles are covered by the Standalone and most motorcycles are only serviced online if Standalone is connected to the backend BMW server. If this occurs, an alternative program may be necessary, and the buyer will incur the associated costs.

Policy Updates:

• Instructions regarding revocation, General Business Conditions, and other essential aspects are subject to change. We reserve the right to modify the General Business Conditions at any time without notice. By making a payment through our available payment system, you automatically accept our conditions.

Support Expectations:

• Please do not expect post-purchase support similar to that provided by a dealership for a new car. "Installation Support" only covers the installation of the basic program and does not include available updates or additional tools such as programming.

End of Additional Terms and Notes:

• Please ensure you have thoroughly understood these terms and conditions before proceeding with your purchase. If you have any further inquiries or require clarification, feel free to contact us. Thank you for your understanding and cooperation.

Payment and Software Use Acknowledgment:

• By proceeding with the purchase, you acknowledge that you have read and understood the requirements specified. If your existing hardware and software do not meet the specified criteria, the installation may not work effectively. If your BMW model is newer or older than those listed, the software might not function as intended. This diagnostic/coding software carries significant capabilities; therefore, its use can either repair or damage your vehicle, contingent upon your careful application.

Pre-Purchase Inquiry:

• If you have any inquiries before making a purchase, please use the contact page on our website. We aim to respond promptly to address any concerns you might have.

Operating System Compatibility

• Under no circumstances should the software be used on an operating system other than OS Windows. We do not guarantee proper functionality on Parallel Desktop, Bootcamp, Linux, Mac OS, OS Chrome, or any solutions different from OS Windows. Installing the program on alternative platforms is at your own risk, and any consequences, including the loss of license for Standalone, damage to your laptop, or other unexpected issues, are your responsibility.

License and Hardware Usage:

• Please note the following regarding the software license:
• The license is valid for one PC only.
• Virtual Machines are not supported.
• The license cannot be transferred to another laptop and will be rejected in case of changes to the motherboard or HDD manipulation.
• Licenses may not be exchanged for any reason, such as lost or damaged hardware, laptop replacement, or similar circumstances not described here.
• If you breach the license terms, you are required to purchase a new license.
• One PC corresponds to one license

Attention for Buyers:

• The programs in the lot are Non-Plug and Play.
• Basic computer knowledge is essential.
• If you have never reinstalled Windows, installed drivers, set up a network printer, or router, please reconsider your purchase.
• Configuration of ports and IP addresses is necessary for BMW diagnostic programs, and you should be familiar with these processes.
• Buyers without computer knowledge are strongly discouraged from making a purchase
• If you are uncertain about your ability to install complex software, it is advisable not to proceed with the purchase.
• Incompetent actions can damage electronic components in your BMW.
• If you buy, you accept all the conditions described in the lot.
• If you don't know how to download files, extract them, or if you have trouble reading simple descriptions or instructions, please refrain from purchasing those programs.

Refund Policy and Software Purchase Acknowledgment:

• Kindly take note of our refund policy: There are no refunds for digital products and services. By making payments through our available payment systems, you automatically agree to our terms of sale. Digital elements cannot be returned; therefore, we maintain a NO REFUND policy for all digital download products.
• In the event of a refund agreed upon by us, please be aware that it will be subject to a deduction for the non-refundable and non-negotiable Stripe Fee, as well as a 20% Administrative Fee.
• It is important to emphasise that we function as private individuals and not as dealers. As private sellers, we do not provide guarantees, invoices, returns, or similar services. Due to the nature of non-tangible digital software, such as download packages, we regret to inform you that we are unable to offer a refund policy.

Final Consideration:

• If you disagree with any of the aforementioned terms and conditions,Or if you have ANY doubts at all  it is imperative that you exit the website immediately!
• For any concerns or questions about the installation of this software, it is highly recommended to address them before making a purchase.
• Addressing potential issues before the purchase can save both the buyer and the vendor time and goodwill, eliminating the need to discuss any refund policy at a later date.

Disclaimer:

• We sell technical diagnostic software, similar to other professional software in various fields. It is expected that the customer possesses an interest in and at least a basic knowledge of the subject matter covered. While we provide comprehensive instructions and support for the software installation, it is crucial for the customer to have confidence in setting up USB-connected hardware and navigating their Windows operating system.

End of Terms and Conditions.

• Please make sure to fully understand these terms before making a purchase. If you have any further questions, do not hesitate to contact us for clarification.
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Important Disclaimer and User Agreement:

Disclaimer:

• This website is not affiliated with or owned by BMW. The use of this software package and the EDIABAS / K+D-Can interface is entirely at the owner's risk. When purchasing this software package or any other package within this suite, you accept all liability associated with its use. We will not be held responsible for any damage or expenses incurred by the owner while recording or programming their vehicle. This software is a potent tool with options that require careful operation and respect.

This software is provided solely for educational and non-commercial purposes for private users to diagnose and program their vehicles. No liability is extended or implied in any manner.

Legal and Responsible Use:

• It is imperative to understand that all activities on this site must be legal. Neither we nor our host will bear responsibility for any illegal activities. Backup devices provided are meant for personal use and must be utilized legally. Any misuse or illegal activities carried out using these items make the user solely responsible.
• If you disagree with any part of this disclaimer, you are not permitted to visit this site. We offer a service to assist users in creating a legal backup copy of the software they own. By using our services, you confirm that you possess a legal retail copy of the software in question and that the backup copy is for personal use only. You agree not to resell, distribute, rent, lend, or lease the software. If you no longer own the retail copy, you pledge to immediately destroy and discard the backup copy.

User Responsibility and Compliance:

• Users are allowed to create a personal backup of original software only if they own the original software legally. Abusing this service will not be tolerated. We reserve the right to refuse service in cases of suspected or actual abuse. Users must destroy any backups if they no longer legally own the original retail disk (e.g., no selling or giving it away). Special conditions related to making a personal backup may be outlined in the supplied manual or on the back of the original disc case/cover. Adhering to these conditions ensures trouble-free use of our service.

Navigation Unit Upgrade and User Accountability:

• While we have not encountered any failures or damage resulting from upgrades or the use of these disks, any upgrade made to your navigation unit is done at your own risk. We offer no warranty, liability, responsibility, or compensation in case of any issues. If your system does not update, it could be due to various reasons, such as incorrect monitoring, a defective unit, the unit already being the latest version, or the vehicle being a Japanese import.

Privacy and Conduct:

• We do not share buyers' information with third parties except for order processing during order fulfillment. In such cases, the third party is bound by confidentiality and cannot disclose any information to other parties.

Conduct and User Behaviour:

• Rude behaviour, racism, insults, discrimination, or any form of offensive conduct will not be tolerated. Engaging in such behavior will result in the immediate suspension of any services provided. Customers displaying such conduct will be permanently blocked from our website, and records will be reported to the appropriate authorities. We maintain a respectful and inclusive environment for all users.

THE UK COPYRIGHT, DESIGNS AND PATENTS ACT 1998
This specifically allows the making of backup copies of the software, but only providing it is for lawful use. If there is any doubt over what constitutes a backup, check your software licence agreement or the software publisher.
IMPORTANT: To purchase these back-up sat nav/software discs you must own the original. These sat nav discs/software are for backup purposes only. When buying any of these sat nav discs/software, we, therefore, assume you have the original in your possession. Our function is strict to backup your original software to protect it from damage, accidental or otherwise. We provide these reserves as a service. We will not be held accountable for the buyers use. If you sell your original software, you will destroy the backup of the title. If you imply piracy, then we cannot legally provide a backup service for you, and we hold no liability for anything you, the buyer will do with the backup, You understand that from purchasing these backups from us, that you are stating to us that you have the original copy of that title, and we will supply it to you on that understanding only. If you imply to us that you do not own the original copy of the sat nav/software disc, then we cannot supply you with the disc, as you have no legal rights to own it.

LEGAL STATEMENT SUMMARY:
1. The services that are provided on this webpage is strict to back up your sat nav discs/software, which you claim to own and wish to protect them from damage currently.
2. These duplications are allowed under British copyright law and you are entitled to this service by law.
3. We provide this as a service. We will not be held accountable for the purchasers’ use of our backups.
4. If you sell your original software, you agree to destroy the backup.
5. You take full responsibility for your actions when using these reserves and release us from all “liabilities that may arise, expressed, written or implied”, by complying with these regulations it allows us (the service provider) to duplicate and you (as a consumer) to receive the right to use backups.

SECTION 117 OF THE US COPYRIGHT LAWS: 117 – LIMITATIONS ON EXCLUSIVE RIGHTS: COMPUTER PROGRAMS
(A) Making of Additional Copy or Adaptation by Owner of Copy. Notwithstanding the provisions of section 106, it is not an infringement for the owner of a copy of a computer program to make or authorise the making of another copy or adaptation of that computer program provided:
1. That such a new copy or adaptation is created as an essential step in the utilisation of the computer program in conjunction with a machine and that it is used in no other manner, or
2. That such new copy or adaptation is for archival purposes only and that all archival copies are destroyed in the event that continued possession of the computer program should cease to be rightful.
(B) Lease, Sale, or Other Transfer of Additional Copy or Adaptation. Any exact copies prepared by the provisions of this section may be leased, sold, or otherwise transferred, along with the copy from which such copies were prepared, only as part of the lease, sale, or other transfer of all rights in the program. Adaptations so prepared may be transferred only with the authorisation of the copyright owner.
(C) Machine Maintenance or Repair. Notwithstanding the provisions of section 106, it is not an infringement for the owner or lessee of a machine to make or authorise the making of a copy of a computer program if such copy is made solely by virtue of the activation of a machine that lawfully contains an approved copy of the computer program, for purposes only of maintenance or repair of that machine, if
1. Such a new copy is used in no other manner and is destroyed immediately after the maintenance or repair is completed; and
2. Concerning any computer program or part thereof that is not necessary for that machine to be activated, such program or part thereof is not accessed or used other than to make such new copy by the activation of the device.
(D) Definitions. For purposes of this section

1. The “maintenance” of a machine is the servicing of the instrument to make it work with its original specifications and any changes to those specifications authorised for that machine; and
2. The “repair” of a machine is the restoring of the machine to the state of working to its original specifications and any changes to those specifications authorised for that machine
3. IT IS THE RESPONSIBILITY OF THE USER TO BE AWARE IF THERE LOCAL LAWS MAKE THEM EXEMPT FROM LAWFULLY OWNING A BACKUP COPY OF THEIR RETAIL SOFTWARE. THIS SITE AND ITS OWNERS NOT AFFILIATED IN ANY WAY WITH ANY OF THE COMPANIES MENTIONED ON THIS SITE.
4. THIS IS A LEGALLY BINDING AGREEMENT. IF YOU DO NOT UNDERSTAND THIS AGREEMENT, OR DO NOT AGREE TO BE BOUND BY IT OR THE PRIVACY POLICY REFERENCED HEREIN, YOU MUST IMMEDIATELY LEAVE THE SITE, AND YOU ARE NOT AUTHORIZED TO ACCESS OR USE ANY OF THE SERVICES OR SOFTWARE. BY ACCESSING OR USING THE SITE, SERVICES And SOFTWARE, YOU CONFIRM THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT, AND THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT. 
5. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ANY right or SERVICE ORDERED THROUGH THE SERVICE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE AND OUR AFFILIATES MAKE NO WARRANTY THAT (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) CONTENT WILL BE HOSTED AND/OR TRANSMITTED WITHOUT INTERRUPTION OR CESSATION; (d) ANY PRODUCTS, SITES, INFORMATION, OR OTHER MATERIAL, WHETHER INTANGIBLE OR INTANGIBLE FORM, PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR ANY STANDARD OF QUALITY; AND (e) ANY DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICE OR RELATED SOFTWARE WILL BE CORRECTED.
6. ANY MATERIAL, INFORMATION, OR DATA DOWNLOADED, VIEWED, SHARED, OR OTHERWISE ACCESSED THROUGH THE SERVICE IS obtained AT YOUR DISCRETION AND RISK; YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULT FROM THE DOWNLOADING, VIEWING, SHARING, OR OTHERWISE ACCESSING OF SUCH MATERIAL. NO ADVICE, REPRESENTATION, OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU EITHER FROM US OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.
7. The Buyer shall not share or publish the purchased software. The Buyer shall indemnify and hold @Installation-Support, from and against any claims that may arise from any unlawful forwarding or sharing of the purchased software.

• The original English version of this Terms and Conditions may have been translated into other languages. The translated version of this Terms and Conditions is a courtesy and office translation only, and the Participants cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these Terms and Conditions or the case of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of these Terms and Conditions, the English language version shall apply and prevail and be conclusive and binding. The English version shall be used in dispute proceedings.

BMW is a registered trademark of BMW AG. This website @Installation Support is not affiliated with BMW in any way and should not be confused with the websites of BMW AG, BMW M GmbH.

The software offered in the shop is by no means the property of BMW! 

It is exclusively our own proprietary software!

Please read the Terms and Conditions carefully!