Our Ordering Terms and Refund Policy

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Refunds are not available for purchases of digital products and services made through our payment system.

Digital elements cannot be returned. Therefore, @Installation Support has a "NO Refund" policy for all digital download products. Please note that we are not a dealer but rather a private entity.

As this is a private sale, it is important to emphasize that we do not provide guarantees, invoices, returns, or similar services. For non-tangible digital software, such as download packages, a refund policy is not feasible for obvious reasons. It is essential to acknowledge that by continuing, you automatically accept our conditions. If you disagree, kindly exit the website immediately!

If there is any uncertainty, please review the Terms of Sale, which are binding on you, for clarification. Regardless of your payment method—be it Credit Card, PayPal, or any other form available on the site—these conditions apply.

A BRIEF REMINDER OF WHAT YOU HAVE AGREED TO BEFORE PURCHASING

"I agree with Terms & Conditions
In regard to digital products: I explicitly agree that the execution of the contract is started before the end of the cancellation period. I am aware that my right of cancellation ends with the beginning of the execution"

Mega Server Account Options:

The Mega server provides two account options for users:

1. Free Account: This account option offers 20GB of storage space, but it comes with bandwidth restrictions.
2. Payable PRO Account: For a fee of 9.99 euros, customers can upgrade to a PRO account, which offers additional features and removes bandwidth restrictions.
   

Refund Policy and Software Purchase Acknowledgment:

• Kindly take note of our refund policy: There are no refunds for digital products and services. By making payments through our available payment systems, you automatically agree to our terms of sale. Digital elements cannot be returned; therefore, we maintain a NO REFUND policy for all digital download products or service such a Installation Support.
• In the event of a refund agreed upon by us, please be aware that it will be subject to a deduction for the non-refundable and non-negotiable Stripe Fee, as well as a 20% Administrative Fee.
• It is important to emphasise that we function as private individuals and not as dealers. As private sellers, we do not provide guarantees, invoices, returns, or similar services. Due to the nature of non-tangible digital software, such as download packages, we regret to inform you that we are unable to offer a refund policy.

Customer Responsibility for Server Selection and free space on PC:

• It is the customer's responsibility to select the appropriate server account based on their needs and preferences. Whether you choose the free account or opt for the payable PRO account, please ensure that your selection aligns with your requirements for storage space and bandwidth. Should you have any questions or concerns regarding the server options, feel free to contact us for guidance before making your choice.
• If that doesn't work for you, please check the section called "Download Support", You have an opportunity to purchase such a service. In the instruction manual, you have everything that you need, including how to make an appointment for Online Installation Support which you paid for.
• Please note: The purchaser is obliged to check BEFORE purchase whether has sufficient free space on his PC to be able to download the programs from the server and to install it on her PC. Therefore, please read carefully the product description for information on file size before purchasing. Please also read the FAQ section for additional information before purchase!

About additional payment for Online Installation Support

• Payment for making an appointment is mandatory, regardless if you bought a program with the online installation support in advance. Unfortunately, there is no other way to pay for online installation support other than by credit card. Our supplier has no other option.

Cancellation Policy:

• Please exercise caution and select the appropriate service, as we do not have a cancellation policy in accordance with our Terms of Sale. If you miss or cancel your appointment, the full price of the appointment will be charged.

For Standalone subscribers, free updates will only be provided when feasible and update files are available. We cannot guarantee the timing or availability of new updates. Updates may be delivered in various forms, such as through Programming Delta Files for ISTA Standalone.

For iLean subscribers, any violation of the license terms will result in the suspension of your account. To lift the account suspension, a penalty of 10% of the purchased package's value will be imposed. Please be aware that unblocking access, after payment of the contractual penalty, may take up to 72 hours.

• In such cases, your payment will be refunded with deductions for the card operator fee and penalty fee. If the supplier agrees, you will have the opportunity to repurchase the program.

Please note: The process for restoring server access must be coordinated with the service provider, so kindly await their response patiently. You will receive an email soon with the decision and further instructions.

Important: The penalty fee and card operator fee are non-refundable under any circumstances, regardless of the supplier's decision to retain or terminate your subscription.

The same information has been attached to pages called INFO, FAQ, T&C  AND detailed product description. 

The buyer is therefore aware of potential additional costs after purchase.

When transactions need only a login and password, you don’t expose bank details or card numbers. It’s an added layer of protection for your financial information.

We monitor transactions 24/7. So rest easy — even when you let your guard down, we won’t.

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SECURE TECHNOLOGY

Our encryption keeps your online transactions heavily guarded from start to finish.

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FRAUD PREVENTION

Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account.

WE'LL NEVER ASK FOR SENSITIVE INFORMATION IN AN EMAIL UNLESS OUR PAYMENT PROVIDERS ASK FOR IT.

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WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

EMAIL MARKETING

(if applicable). With your permission, we may send you emails about our store, new products and other updates.

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HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

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HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at installation.support@zohomail.eu

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DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

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THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

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LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

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SECURITY

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted industry standards.

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COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for two weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

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AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or just want more information contact our Privacy Compliance Officer